Accepting online payments has become easier than ever before. But getting hit with chargeback requests is also a reality. This is where the need for chargeback management software arises.
A charge management solution can be very useful for online companies and businesses. It helps reduce the risk of fraudulent transactions by monitoring, flagging, and logging transaction data.
Some chargeback tools also include chargeback dispute resolution options. Using a chargeback tool can be beneficial for a company in many ways.
A chargeback management software is capable of monitoring chargeback rates, preventing chargebacks, investigating payments, and resolving chargeback disputes.
It can also review chargeback rules, which makes an important part of managing chargebacks. This enables your system to avoid false negatives and false positives.
If you are looking for the best chargeback management system, you are in the right place. We have reviewed the top chargeback tools that you can use for your business.
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Best Chargeback Management Software
- 1 Best Chargeback Management Software
- 1.1 #1. SEON
- 1.2 #2. Chargebacks911
- 1.3 #3. Sift
- 1.4 #4. Verifi
- 1.5 #5. Chargeback Gurus
- 1.6 #6. Riskified
- 1.7 #7. ClearSale
- 1.8 #8. Chargehound
- 1.9 #9. ChargebackHelp
- 1.10 #10. Signifyd
- 1.11 #11. Chargeback Expertz
- 1.12 #12. Midigator
- 1.13 #13. Kount
- 1.14 #14. SafeCharge
- 1.15 #15. Chargeback Ops
- 1.16 What Is Chargeback Management Software?
- 1.17 How Does Chargeback Management Software Work?
- 1.18 How to Choose Chargeback Management System?
- 1.19 Different Types of Chargeback Management Solutions
- 1.20 FAQs
Here is the list of best chargeback management tools:
Let’s start our list with SEON, the best chargeback management software available in the digital market. It proves to be highly efficient when it comes to preventing fraud transactions.
SEON is developed to help you fight against fraudsters. This is done by providing the most complete user behaviour and transaction monitoring features.
With the data enrichment modules, you can learn more about your buyers and find out whether they are genuine or not.
It flags suspicious payments as soon as it detects one. Additionally, it provides you with all the information you need, without you asking for it.
With SEON, you get more control over transactions. It allows you to use custom rules and set thresholds manually to instantly deny, approve, or review transactions.
It includes an important feature called BIN check that lets you know if you are dealing with valid gift cards or prepaid cards. It enables you to accept the cards that seem genuine to you and avoid all the suspicious ones.
This tool can also collect user data from over 35 online platforms to let you know if you are dealing with fraud customers.
If you are running an online business and care about chargebacks, you will want to use Chargebacks911. This chargeback management system includes all features to prevent fraudulent transactions.
Chargebacks can cause a lot to your business. To prevent revenue loss, you need a powerful tool like Chargebacks911.
It is one of the best online solutions you will ever use. It includes important tools that help you to collect and submit evidence in case of a chargeback dispute.
It offers scalable solutions that are tailored to your business requirements. It makes an ideal choice for any company or industry.
It has the flexibility to accommodate a wide range of sales methods, reason codes, and payment options.
You will find a single source for all your chargeback codes, resolution templates, and other pieces of evidence that you need to submit.
This tool is known to provide precise reporting on the win-loss verdict, recon, and more. However, it is not that efficient in terms of fighting a chargeback.
If you want a chargeback tool to prevent chargebacks, then you should look for other options mentioned in the list.
The next chargeback management tool we have is called Sift. It is designed to stop fraudsters and help your business operate smoothly.
It is a great online fraud prevention tool with a chargeback module. Sift claims to support your business by proactively avoiding payment fraud, chargebacks, and payment scams.
If you are worried about your brand’s integrity being hit by chargebacks, it’s time you implement a powerful solution like Sift.
The most notable feature is the chargeback-specific module, which is designed to reduce chargebacks.
It offers complete fraud protection that goes beyond chargeback management. Sift is a highly trusted and reliable software suitable for businesses of any size.
However, it does have a slight drawback. Many users are not satisfied with the Blackbox AI as it is not efficient enough when it comes to recommending rules.
The Blackbox system is opaque, which makes it difficult for you to know why exactly the transaction was blocked.
Other than that Sift is completely fine and efficient. It ensures no money is lost due to fraudulent transactions.
When looking for the best chargeback management software, you will surely come across Verifi. It is a very popular solution that is trusted by many companies in diverse industries.
This software is ideal for online merchants looking for the perfect cardholder dispute resolution.
It acts like a middle person between issuers and merchants, allowing you to block the loop while a chargeback is in process.
With the help of this software, you can directly resolve the issue with the customer. The good thing about Verifi is that it is suitable for both issuers and merchants.
Just to be clear, this solution is mainly for resolution, not chargeback prevention. But it is indeed an innovative system that brings peace to retailers.
It includes chargeback tools for issuers that enable them to connect directly with merchants to resolve issues.
It is a Visa-powered system and includes every feature to help you reduce chargebacks. However, it does lack chargeback prevention options.
This is because it relies on blacklists shared by Visa when it comes to blocking transactions.
#5. Chargeback Gurus
Chargeback Gurus is the ultimate chargeback management tool you will find. It has existed for over 15 years and is one of the best solutions out there.
It is a highly efficient software that not only prevents chargebacks from happening but also recovers lost revenue.
The company claims to help you win 70% of your chargeback cases. It comes with a unique recovery system that is handled by experts.
Unlike other chargeback tools, Chargeback Gurus has a team of experts to track and review orders in real-time.
However, you will need to give them access to your fees, reserves, and settlements. If this is fine with you, this software is for you.
It provides a managed chargeback solution, where you can use both the tools and the expertise of their team. They will fight and recover chargebacks on your behalf.
It includes powerful data analysis tools that come in handy while collecting data to understand the reason behind the chargeback.
With win-loss analysis, you can monitor real-time calculations of your return on investments based on the chargeback cases you have won or lost.
Next up, we have Riskified, which is the best chargeback management tool for eCommerce businesses.
It was founded in 2013 and since then it has been offering top-notch services to online vendors to improve their eCommerce business.
It protects online merchants by offering fraud prevention help. In other words, it flags suspicious payments that could cause chargebacks.
Riskified can be an ideal chargeback prevention solution for small businesses because of their pricing structure. They strive to provide the most affordable rates to their clients.
It is extremely strict when it comes to bad or suspicious payments. This is what makes it a reliable solution for online businesses.
With Riskified, you don’t need to worry about fraudsters trying to cause a payment scam as they provide full protection to online vendors.
There might be a slight problem. Compared to other solutions, Riskified provides less control over your transactions.
But this is nothing compared to what it can do to prevent chargebacks. There’s a reason why it is trusted by some of the top and largest online retailers.
If you are looking for chargeback management software for overall protection, you should consider opting for ClearSale.
It provides the most complete fraud protection service to eCommerce businesses. With the help of this tool, you can prevent fraud and sell more.
It is powered by Artificial Intelligence and Machine Learning to detect fraudulent transactions.
It scans each transaction and gives a fraud score based on important factors like device, behavioural data, order information, and more.
If a transaction fails the fraud scan, it is then checked manually by fraud experts at ClearSale. It is because of these features that ClearSale makes the best option for online sellers.
It also offers reimbursement in cases where it missed frauds. This is something that you don’t get from other tools.
ClearSale can also be integrated with dozens of eCommerce platforms, including Oracle, Magento, Shopify, and others.
It comes with an API (application programming interface) for custom integrations. Along with that you also get a software development kit for iOS and Android app integrations.
Last but not the least, ClearSale offers 24/7 customer support to its clients. You can contact them at any time to solve your technical issues.
If you are looking for an automated chargeback management solution, you have Chargehound to meet all your requirements.
Instead of preventing fraud transactions, it sends automated responses to the bank when a chargeback is filed. The response is sent before the fee is released.
Just so you know Chargehound now belongs to PayPal, after it acquired the company in 2021. This is what makes it the most robust fraud tool in the digital market.
With the help of this tool, you can recover your lost money effortlessly. The dashboard lets you analyse and manage chargebacks more efficiently.
It offers manual review and fraud scoring options for chargeback disputes. This helps you to come up with an appropriate response.
The good thing about Chargehound is that it can be integrated with multiple apps and software. For example, it works with Braintree, Strive, Paypal, etc.
ChargebackHelp is an efficient solution that focuses more on resolving the issue rather than preventing chargebacks.
It includes features that help you to fight chargebacks before the fee is released by the bank. It can also automatically refund money to customers and resolve disputes.
You can either automate the process or use ChargebackHelp to manage disputes. For the convenience of online sellers, it offers chargeback analysis for free.
It has its gateway to cut down costs while capturing built-in data and providing fraud protection.
ChargebackHelp strives at simplifying the dispute process and brings everything to a single point. This helps you to monitor and understand all your disputes more accurately.
With the help of this tool, you can reduce chargebacks by up to 40% and recover your losses.
One thing you will surely like about this platform is its customer service. They are always available to assist via email or phone.
Signifyd is a recognised chargeback management tool in the digital market. It can identify the true intent behind every payment.
This tool is mainly suitable for eCommerce and online sellers. It provides fraud protection and helps you stay away from suspicious buyers.
It provides behavioural and transactional data, so merchants can identify and block fraud customers.
With Signifyd, you can eliminate fraud and provide a better shopping experience to your customers.
This tool can identify anomalies like unauthorised resellers, promotion abuse, and account takeovers.
It also lets you create your automated responses and custom logic to these fraud attacks. It gives you a detailed insight into your chargeback cases. In addition, it offers reimbursement for item-not-received chargebacks.
This software has its presence in 100+ countries. It can be integrated with dozens of other software and apps, which makes it a more efficient choice for eCommerce.
It can be integrated with eCommerce platforms like Salesforce Commerce Cloud, BigCommerce, Shopify, Magento, and others.
You can also seek 24/7 customer support, which comes in handy when you are facing technical issues.
#11. Chargeback Expertz
Chargeback Expertz is a bit different from other chargeback management software on the list. It works with banks to detect fraudulent transactions.
It is efficient software including all features that you need to detect and avoid fraud transactions.
They use a three-part technology to protect against chargebacks. By using Chargeback Expertz, you can focus more on your business and let it deal with the chargebacks.
It prepares a defense on your behalf, so it can prevent it from happening in the first place.
The best thing about this tool is that they are directly integrated with banks and merchant services. This enables them to monitor and track disputes.
With the aid of this software, you can take a proactive approach to solve the chargeback dispute. It also sends notifications to keep you updated on the latest chargeback issues.
As soon as a chargeback is placed, it devises an effective plan to fight it. The major tools they work with are time and documents.
If you are looking for a simple chargeback management system, you should go for Midigator. This is one of the best solutions you can get for your business.
It offers helpful tools that will help you to resolve the dispute before the money is given out by the bank.
It analyses tons of options and brings solid evidence to help you create the perfect dispute package. In other words, it improves your chances of winning.
It offers a user-friendly platform, where you can easily analyse your chargebacks. Within the platform, you can respond to disputes, alerts, stop-order fulfilments, or subscription cancellations.
Just so you know, Midigator has a winning rate of 80%. This makes it the best chargeback tool for businesses.
You can integrate it with other chargeback solutions like Verifi. Other than that you can also integrate it with Shopify, Stripe, PaySafe, WorldPay, and others.
This software is perfect for businesses of all sizes. It is designed to fight, prevent, and analyse chargebacks.
Next up, we have Kount, which is another great chargeback tool to use. It is a versatile solution that is ideal for all areas of industry.
This is probably the only chargeback software that focuses on insurance agents. It is made efficient with the inclusion of various useful features.
It has many programs that enable it to fight chargebacks on different levels. With the help of this software, you can both prevent and fight chargebacks once it is filed.
It also can stop malicious logins. It can analyse chargebacks to detect patterns. It provides a KPI performance guarantee with coverage of fraud-related chargebacks.
This software has received 4.8 stars out of 5, which reflects its efficiency. It comes with a user-friendly interface, so businesses can use it without any complications.
It has a partnership with various payment providers like BlueSnap, Sage, Chase, and others. Not just that, but you can also integrate with eCommerce platforms like Shopify, Salesforce, etc.
SafeCharge is a leading chargeback management system available for merchants. If you are running an online business, you will find this tool helpful in preventing fraudsters.
It provides a customised fraud screening profile that can be tailored to your business requirements.
It has a loaded platform with a real-time fraud alert and flexible rules engine. With the help of this tool, you can prevent fraudulent transactions from happening.
Besides that, it also helps you in preparing chargeback dispute reports that can be accessed via an API or online.
It provides data-rich information to merchants, so they can come up with the most appropriate response.
It makes shopping easier for your customers in different countries. This is done by offering them the preferred payment methods and thus, providing them a seamless experience
At SafeCharge, you are given 24/7 customer service. They have technical experts who are always there to help you out.
#15. Chargeback Ops
Lastly, we have Chargeback Ops, which is designed to reduce and recover chargebacks for merchants.
They provide the most comprehensive chargeback management service available out there. They implement a collaborative approach, where experts investigate and respond to each chargeback case to get the desired results.
Chargeback Ops is used and trusted by several eCommerce businesses. They employ experts to access merchants’ processors, gateways, and CRMs.
This helps them to understand your chargeback prevention requirements and detect vulnerabilities that fraudsters could exploit.
It also provides tailored chargeback prevention and reversal strategies. By implementing these strategies, you can overcome different chargeback situations.
Chargeback Ops enables you to automate labour-intensive steps while generating responses that are needed to convince banks to reverse their decisions.
What Is Chargeback Management Software?
A chargeback management system refers to a program or software that helps online businesses accept card payments to reduce fraud transactions. It assists them to prevent chargeback and fighting invalid disputes.
Different chargeback vendors target different aspects of the chargeback process. But the main goal remains the same and that is to protect your business.
How Does Chargeback Management Software Work?
Chargeback management software is capable of doing a lot of things. However, the features and functionalities will vary depending on the software you are using.
#1. Prevent chargebacks
The most important function of a chargeback solution is to prevent chargebacks from happening.
It monitors user data and payments to stop or flag suspicious transactions. This is done by setting a risk score.
Based on the output score, you can refuse, accept, or review payments.
#2. Monitor chargeback rates
Your chargeback rate should never go beyond 1% of all transactions. In case, you exceed this mark, you will be flagged as high risk. You might also be blacklisted by card issuers.
Using chargeback management software, you can keep track of your chargeback rate.
#3. Investigate payments
Chargeback tools are also helpful in logging payment and user data history. This helps you to investigate and understand how chargebacks happen in your company.
You can refer to the logged data to investigate payments in case of disputes.
#4. Resolve chargeback disputes
Some chargeback software is efficient in resolving disputes. Instead of focusing on preventing chargebacks from happening, this software focuses on solving disputes.
Your chargeback solution should be able to provide all the evidence required to fight or resolve a dispute.
How to Choose Chargeback Management System?
There are certain important factors that you must consider when choosing a chargeback management system for your business. To explain things clearly, we have covered the key factors below.
This is probably the most important thing you must check in a chargeback management tool. Make sure that it includes all features you want.
Some software is better at preventing fraud transactions, while others are better at managing chargeback disputes. You must keep this in mind while choosing the right solution for your business.
The next important thing is integration. Before making a final choice, you must see the integrations the software offers.
Check the different integrations available and decide whether it fits your business requirements.
When it comes to pricing, some vendors offer a monthly fee option, while others charge a small percentage of every checked transaction.
This is up to you to decide which pricing model suits you the best. But we recommend you to opt for the monthly fee option because it is simple and more convenient.
#4. Customer support
You must look for a vendor that offers 24/7 customer support. After all, technical issues can arise at any time.
At times of technical difficulties, you will want someone experienced to solve the problem. This is why round the clock customer service is so important.
Different Types of Chargeback Management Solutions
There are typically three types of chargeback management solutions available. This includes:
A large number of companies and businesses prefer to outsource their chargeback management system to a third-party software company and then handle it themselves.
The software can either be installed on-site or cloud-based. The prime point is to outsource the features and development of the software, while your company provides the manpower needed.
The best thing about a SaaS solution is that it offers greater adjustability and flexibility. To put it differently, it gives you better control over the system.
#2. Fully Managed
There are chargeback management services that sell both software and expertise.
Opting for this option means outsourcing an entire chargeback management team.
This option is beneficial because it requires less manpower. Plus, you can leverage experience from experts.
But it does have a few drawbacks. It is not only more expensive but also provides less control over how your chargebacks are prevented or solved.
#3. Hybrid Solutions
Hybrid solutions are ideal for companies that are not satisfied with either of the two solutions mentioned above.
Hybrid solutions are called so because they combine the benefits of both fully-managed and SaaS software.
It gives you the option to purchase the chargeback you understand and outsource dispute resolution to another service.
With a hybrid solution, you get maximum flexibility and control. But at the same time, it is the most expensive of the three options.
What is the purpose of chargeback?
A chargeback occurs when the card issuer of a customer returns a payment transaction to the retailer as unpaid and invalid.
Chargebacks play an important role in the consumer economy by intervening in disputes that arise between online businesses and their customers.
What is chargeback automation?
Chargeback automation uses specific tools to allow for automatic, rules-based responses to chargebacks. These tools are capable of handling various chargeback situations without requiring you to review every case.
What does chargeback management software do?
Chargeback management software prevents fraud transactions, manage chargeback disputes and respond to disputes. Some of this software also includes tools to recover your lost revenue.
Who is a chargeback manager?
A chargeback manager is a chargeback expert who implements chargeback procedures and policies to prevent chargebacks.
What happens when a customer files a chargeback?
In simple words, chargebacks are disputed transactions. When a chargeback is filed by a customer, the merchant reverses the transaction and the money is sent back to the customer.
With chargeback management software, you can take your business a long way. It helps you to prevent and fight chargebacks efficiently. Some of these solutions are also capable of recovering the lost revenue from past cases.
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Dilip is freelance software and tech content writer. At TopItSoftware mostly write about the best software. In his free time is doing graphic design work.